A doubt? A question? We answer all of them!
Frequently Asked Questions
To avoid any worry and to ensure everything is crystal clear, we answered here below to the most asked questions we received from our previous customers.
If something else pops up in your mind, please do not hesitate to contact us (see page “Contact“). We will be more than happy to help.
Pairi Daiza
The cottages TheCrystalHomes are located in Brugelette, just a few minutes’ drive from Pairi Daiza park.
It is completely possible to walk to Pairi Daiza. Allow a little over half an hour for the walk.
The cottages are ideally located at 5-minute walk from Brugelette train station. From there, it is a 5-minute train to Cambron-Casteau station, followed by a 10-15 minutes walk to the park.
Pairi Daiza is a huge animal park. A single-day visit allows you to get an overview of the park’s main highlights and must-see areas.
However, if you wish to take your time, avoid rushing, and explore every place, spending two to three days there is recommended.
Our accommodations
The capacity of the cottage is as follows:
- Rubis: 6 people shared in two bedrooms and the living room (sofa bed)
- Saphir: 6 people shared in two bedrooms and the living room (sofa bed)
- Emeraude: 4 people shared in two bedrooms and the living room (sofa bed)
Each accommodation also has a baby bed.
The cottages vary quite a bit from one another. Some offer more space, multiple bathrooms, a private garden, or relaxation features such as a hot tub, sauna, or whirlpool bath.
Despite these differences, we have focused on guest comfort and amenities—a commitment reflected in every property.
For detailed information on each rental, please visit the dedicated page here.
Gîte Rubis features an outdoor hot tub in a private garden.
Gîte Saphir is equipped with two bathrooms, one of which includes a bath and a sauna.
Gîte Emeraude offers access to a spa bath, a sauna and a foot massage station.
Full descriptions of the accommodations are available here.
Currently, only Gîte Rubis has a private garden.
Payment / Cancellation / Invoice
Of course! We use the most used and secure payment platforms in the field of e-commerce: Stripe and WooCommerce in particular. No need to fear!
Reservation of stay: payment is made exclusively by credit card: Visa, MasterCard, American Express. Security is ensured by the Stripe payment platform, whose reputation in e-commerce is well established.
Purchases in the online store: credit cards are always accepted but for greater convenience, Bancontact and Payconic are also offered.
Yes, indeed. We require a €250 deposit in the form of a credit card pre-authorization. It is simply a pre-authorization; your account is not charged.
A link to complete this process will be sent to you before your stay begins.
For maximum traveler flexibility, we offer full refund cancellation up to 5 days before arrival. Less than 5 days before arrival, no refund will be made.
You can have a look at our general conditions to get more information.
To modify an existing reservation, simply contact us and we will find the best solution for you!
Visit the ‘Contact‘ page.
Yes, we can, upon request, provide you with the VAT invoice related to your stay for your accounting purposes.
You can either answer to an e-mail that will be sent following your booking or use the possibilities offered in our Contact page.
Price/Availability
We created this site to avoid dependency and costs linked to Booking, Airbnb, Abritel and others. Therefore, we always guarantee a lower price than these platforms, for the same conditions (cancellations for example).
As price management is sometimes complex, do not hesitate to contact us (here) if you notice a price higher than that on Booking/Airbnb. We will correct it immediately.
This website is a real reservation platform. Via the ‘Booking’ page, you can check the availability of each lodging and once your dates and the number of people have been selected, all you have to do is enter your (bank) details to book.
An email confirmation will then be sent to you immediately.
Check-in/Check-out/Services
You can arrive from 4 p.m. and the check-out is at 10 a.m. the latest.
Extra’s for late check-out or early check-in are available in the on-line shop.
For more flexibility and convenience, access to the cottage is via a key box.
No need to agree on a specific time of day: from check-in time, you arrive whenever you want!
You will receive the box code automatically on the day of your arrival.
How to unlock the keybox is explained in this video.
Yes, bed sheets, towels and kitchen linens are provided free of charge.
Other essential products are also present: shower gel, shampoo, conditioner, salt, pepper, oil, vinegar, etc.
Yes, cleaning fees are included in the prices of all reservations.
Yes, a private parking is provided to you free of charge during your stay, without need of reservation.
Hot Tub (Gîte Rubis only)
Yes, access to the Hot Tub is included in the price.
Yes. The Hot Tub is heated and accessible all year round within a private garden.
For even more comfort, we advise you to choose the bathrobe/sandals service to avoid slipping and being cold when leaving the Hot Tub. See the ‘Extra’s‘ page.
Nothing’s easier!
If you want to avoid being cold and slipping when getting out of the Hot Tub, ensure maximum comfort by ordering our bathrobe/sandals service on the ‘Extra’s‘ page.
Of course!
To guarantee hygiene and safety when using the Hot Tub, regulations have been posted near it.
We ask you to respect these rules.
Sauna and spa bath (Gîtes Saphir and Emeraude)
Yes, the accesses to the sauna and the spa bath (Emeraude only) are included in the price.
Yes. The sauna and the spa bath (Emeraude only) are accessible all year round.
Of course!
To guarantee hygiene and safety when using the sauna an spa bath, regulations have been posted near it.
We ask you to respect these rules.
Others
In the Rubis and Saphir accomodations, everything is done to make families feel at home: master bedroom with double bed, second bedroom with two single beds, games for children, everything necessary for baby (chair, bed).
Indeed! The cottage is suitable for both a family and professionals. A quality internet connection is available.
You will also find all the necessary tea/coffee to keep you going throughout your work day!
Smoking/vaping is prohibited in the cottage. Ashtrays are available in outdoor areas.
Although we love animals, for hygiene reasons and cleanliness, it is forbidden to bring pets in the cottage.
